Frequently Asked Questions
We have compiled a list of the questions we get asked most. You might find the answer to your question here.
WHY DO I NEED PLANETREHAB?
There are many reasons why your business may need to use Planetrehab. Our physical therapy software can help you…
provide better patient care.
reduce time spent on documentation.
standardize documentation so audits are not so invasive and time consuming.
make patient documentation and bills consistent.
centralize data from multiple locations.
manage multiple clinics from one location.
reduce missed billing because of no-shows and cancellations.
address cash flow problems.
reduce your AR.
increase reimbursement for treatment.
grow your business.
comply with HIPAA mandates.
reduce your staff and/or make your staff much more efficient.
increase your bottom line.
have one software package to manage your practice.
These are just a few of the reasons why you may need Planetrehab. Planetrehab can address multiple needs of a practice owner, some obvious and some not so obvious.
DO YOU HAVE A WEB VERSION?
DOES PLANETREHAB HAVE BUILT IN SCANNING?
HOW MUCH WORK DO I DO IN PLANETREHAB?
You enter patient information, schedule and process appointments and enter all documentation for treatment provided. Planetrehab then sends your billing to the appropriate payors and handles all collection activities, including resubmits, follow up calls on unpaid claims, appeal of non-pays and reconciliation of payments.
ARE NOTES EASY TO DO IN PLANETREHAB?
Patient notes are very easy to create in Planetrehab. When the patient arrives for their appointment, the treatment is tracked in Planetrehab. Planetrehab can be used with a desktop/laptop/Tablet PC to enter treatment notes and CPT codes as the therapy is being provided. The beauty of notes in Planetrehab is the clinic/therapist can have pre-written notes and they simply drag and drop the pre-written note(s) that apply to the treatment. The pre-written notes can be cross-referenced to the corresponding CPT codes, so when you enter a CPT code for the provided treatment, Planetrehab automatically enters the notes for that corresponding CPT code. This feature allows you to standardize provider notes, ensure that notes are properly done so you can optimize reimbursement and/or easily provide the payor with documentation and/or to provide documentation to the patient’s physician.
CAN I USE PLANETREHAB IF I HAVE MULTIPLE CLINICS?
Planetrehab was designed to integrate data from multiple clinics. For example, you are the owner of a physical therapy practice that has five clinics within a 60-mile radius. In the old days, each clinic billed their own charges or faxed a therapy treatment form to a centralized business office and someone would enter the information and process the billing or an outside billing firm was hired to process the treatment charges. More often than not, none of this information was integrated with the other aspects of the practice and work was being duplicated. With Planetrehab, information goes straight from the therapist to the insurance company with no duplication of work in between. Currently, you may not be able to easily find out how many times a patient has been treated at one of your clinics, their diagnosis, treatment records and how much was billed to their insurance company. Planetrehab keeps that information centrally and makes it available to you. Planetrehab does this by transmitting all of your clinics’ data to one of your computers at an office you designate via a 128-bit encrypted process over the Internet. This also insures that your version of Planetrehab is always current. And because we have safe computing procedures in place, your data is backed up on a daily basis in 5 different locations.
IS PLANETREHAB HIPAA COMPLIANT?
Planetrehab was created to address the issues and concerns and comply with the new HIPAA regulations. Planetrehab strictly adheres to those mandates with security features that are stringent. For example, a receptionist should not have access to a patient’s diagnosis and treatment information. With Planetrehab, the receptionist’s access can be setup to keep them out of the patient’s private information.
HOW DO I RECEIVE PAYMENTS?
You receive payments directly from the payor. Planetrehab does not and will not accept payments on your behalf. It is essential that you maintain complete control over the money that is owed to you by your payors.
HOW DOES PLANETREHAB GET PAID?
Planetrehab receives a percentage of your total collections, not a flat fee on the total number of bills submitted to your payor(s). This serves two purposes. First, you are not paying to service non-pays and second, because Planetrehab only is paid when you are paid, our business depends on providing exceptional and reliable service to you. Also, we do not charge a percentage on any co-pays or cash pays.
IS PLANETREHAB HARD TO INSTALL?
You do not have to install Planetrehab. When you decide to use our service, we send you a computer that contains a preloaded version of Planetrehab that is setup specifically for your practice and ready for you to use. We guarantee and manage that computer. If you ever have any problems with the computer, we will fix it at no charge. If we cannot fix it, we will ship you another computer with all of your data on it.
I DO NOT LIKE HAVING ALL OF MY BUSINESSES’ DATA ON ONE COMPUTER.
We understand that some businesses have suffered due to lost data because of computer hardware problems. To alleviate this fear, we have multiple backups of your data. The computer that we send to you has two hard drives to house your data and they are mirrored (have exactly the same data on both at all times). We also have an automatic backup setup on that computer. In addition, we maintain a copy of your data on our main computers at our location and we backup your data to both a hard drive and a DVD (for off-site storage. Finally, we include a CD Rom Read/Write drive on the computer we send to you in case you would like to have an additional backup of your data.Your data is critical to your business and ours, so we go to extreme lengths to protect it.
WILL PLANETREHAB WORK ON MY CLINIC’S COMPUTER NETWORK?
Planetrehab will run on any Windows-based network. In fact, we make it super easy for you to get Planetrehab running on your network. You simply plug the computer we send to you into the network. To install Planetrehab on your workstations, you simply double-click the designated icon and Planetrehab does the rest. You do not have to change any settings, name computers or call in a network specialist.
CAN I ACCESS MY COMPUTER AND DATA FROM MY HOME COMPUTER?
Yes. You can get another computer from us or you can use a third party service such as Go-To-My-PC.
I JUST OPENED MY CLINIC. CAN I USE PLANETREHAB?
Planetrehab is a great option for startups. Our original concept was to provide service to the multi-clinic, multi-therapist operation and Planetrehab has been well received by that sector of the market. But we started seeing more and more startups signing up to use Planetrehab. Originally, we priced our software and service based on what we thought was a fair price and our setup fee is nominal considering you get the software and a computer. When we evaluated why we were getting so much interest from startups, we realized a few things. First, the setup fee is not unmanageable and it covers all clearinghouse fees and integration. Second, our service will handle all of the back-office work, so the startup does not have to hire additional staff to do that work. Finally, our clients do not pay us until the they start receiving payments, so we are paid only if we perform and our client is receiving payments. Essentially, the startup has a billing department without incurring the cost hiring the staff and getting the power of a complete practice management system for a low startup cost.
I AM A SPEECH THERAPIST. CAN I USE PLANETREHAB?
Yes. Planetrehab was designed for Physical, Occupational and Speech therapists.
CAN PLANETREHAB BE USED WITH A TABLET PC?